The Service Updates page is where we'll keep you up to date on any current known problems and planned upgrades, which may affect your BigPond service.
When a significant unscheduled disruption occurs, BigPond will aim to post information on this page within 15 minutes of the incident occurring and provide regular updates until the service is restored.
An orange light means there is a known problem affecting some users.
A red light means that there is a major or widespread problem.
Important Notices
Telstra MyConnect™ launched on 6th November 2008.
It will replace several older messaging services.
From this date, older messaging services such as:
-WebMail
-WAPmail/BigPond email on your mobile
-BigPond SMS/MMS
-Webnotes
which will be changed or discontinued.
You can read all about the upgrade to Telstra MyConnect™ here
Warning: Hoax email attempting to capture customer username and password and billing information.
This most recent hoax email is known to have the subject line: BigPond Notification: Account Update Needed
The email advises Members that we were unable to process their most recent payment for their bill. It asks members to confirm and update billing information to prevent their service being interrupted.
The email directs you to a false BigPond page to login.
This email is designed to trick Members into providing their details which can then be used to gain unauthorised access to your service.
If you receive this email, delete it. For an example of the latest threat
Click Here
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