An orange light means there is a known problem affecting some users.
A red light means that there is a major or widespread problem.
Current as at Friday, 25 July 2008 10:09 EST
SERVICE UPDATES
Bigpond Sport: AFL Current Issues
The Service Updates page is where we'll keep you up to date on any current known problems and planned upgrades, which may affect your BigPond service.
When a significant unscheduled disruption occurs, BigPond will aim to post information on this page within 15 minutes of the incident occurring and provide
regular updates until the service is restored.
For the latest Service Updates, regularly refresh this page.
Warning: Hoax email attempting to capture customer username and password and billing information. This most recent hoax email is known to have the subject line: BigPond Notification: Account Update Needed
The email advises Members that we were unable to process their most recent payment for their bill. It asks members to update billing information to prevent their account being closed.
The email directs you to a false Telstra page to login to "Start billing confirmation process".
This email is designed to trick Members into providing their details which can then be used to gain unauthorised access to your service. If you receive this email, delete it.
For an example of the latest threat click here
Internet Explorer Users: If you experience errors or delays when accessing Telstra Online Services, please check to ensure you have installed the latest updates for your browser.
Click here for instructions to update your browser
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