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HELP & INSTALLATION: BIGPOND BROADBAND

Client operating systems for which assistance is available

Contact for Technical Support or service faults

Hours for Technical Support

Around the clock support - technical support is available 7 days a week, 24 hours a day.

Charging for Technical Support

BigPond Broadband does not charge for technical support* service.

* call charges apply

Assistance with initial activation of service

Depending on the broadband product selected, customers can choose:

  • Professional installation – where the installer visits the premises and installs any software/hardware required onto the customers' computer
  • Self installation – where the customer is provided with the software, hardware and information to install their Internet service. Best for customers with advanced computer expertise.

Irrespective of their installation method, all new broadband customers can call the Technical Support Centre on 133 933 for help with activation.

Description of effects of set-up disks on user’s systems

  • Installs Microsoft Internet Explorer, if necessary
  • An authentication client may be installed
  • Ethernet drivers may be installed
  • Wireless Kit - wireless device drivers may be installed
  • Modem drivers may be installed

Information about setting up customer equipment to maximise performance

Speed troubleshooting content is available to help BigPond Broadband Cable and ADSL customers maximise their broadband performance.
ADSL
Cable

There is currently no information available for BigPond Broadband Satellite.