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HELP & INSTALLATION: BIGPOND DIAL-UP BUSINESS

Client operating systems for which assistance is available

Visit our BigPond Dial-Up Business System Requirements and Support boundaries page.

Contact for technical help or service faults

Hours for customer technical help

24hrs a day 7 days a week

Charging for technical help

No charge

Assistance with initial activation of service

If you are having difficulty with your account or have a question regarding your access, you can Contact Us

There is extensive support available online on the BigPond website.

  Frequently Asked Questions (FAQs)
  Configuration information
  Jargon Buster
  Email Help Form

Description of effects of set-up disks on user’s systems

The effects of set-up disks on user’s systems are:

  • Installs Microsoft Internet Explorer software if necessary
  • Configures dial-up networking settings to connect to BigPond

Information about setting up customer equipment to maximise performance

Information is available here