OTHER INFORMATION: BIGPOND DIAL-UP BUSINESS

Telstra is member of the following industry organisations:

• ATUG - Australian Telecommunication Users Group
• IIA - Internet Industry Association
• AIIA - Australian Information Industry Association

Telstra complies with a number of industry self regulatory arrangements and standards including:

• ACIF C515:2002 Preselection - Single Basket/Multi Service Deliverer
• ACIF C518:2000 Call Charging & Billing Accuracy
• ACIF C523:2001 Protection of Personal Information of Customers of Telecommunications Providers
• ACIF C531:2002 Commercial Churn
• ACIF C536:2002 Emergency Call Service Requirements
• ACIF C537:2002 Provision of Assistance to National Security, Enforcement & Govt Agencies
• ACIF C541:2001 Credit Management
• ACIF C542:2001 Billing
• ACIF C547:2001 Complaint Handling
• ACIF C555:2002 Integrated Public Number Database (IPND) Data Provider, Data User & IPND Manager
• ACIF C559: 2001 Unconditioned Local Loop Service Network Deployment Rules
• IIA content codes of practice