HELP & INSTALLATION: BIGPOND DIAL-UP RESIDENTIAL

Client operating systems for which assistance is available

Visit our BigPond Dial-Up Residential System Requirements page to find out what operating systems and browsers we support.

Contact for Technical Support or service faults

• via Contact Us

Hours for Technical Support

24hrs a day 7 days a week

Charging for technical help

Nil *

Assistance with initial activation of service

If you are having difficulty with your account or have a question regarding your access, you can contact BigPond via Contact Us.

There is extensive support available online on the BigPond website.
 Frequently Asked Questions (FAQs)
 Configuration information
 Jargon Buster

Description of effects of set-up disks on user’s systems

The effects of set-up disks on user's systems are:

• Installs Microsoft Internet Explorer software if necessary
• Configures dial-up networking to connect to BigPond

Information about setting up customer equipment to maximise performance

Refer to FAQs

^*Technical support service fee may apply on certain plans. No charge applies for BigPond outage related technical calls.