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HARDWARE

Need to check or update your username and password in your modem?

Note: BigPond Cable customers don't need to update their new password to their Home Network Gateway or modem.


Having problems viewing webpages?

You should check your screen and video setup is correct


Need to check BigPond's system requirements for your new connection?


Interested in what BigPond Technical Support can help you with?

Learn about why BigPond needs to have support boundaries and what they are


Some quick hardware FAQs

Will I need a new modem to use ADSL2+?
Where can I buy an external antenna for my Wireless modem?
How do I set up my own modem to work with BigPond ADSL?
How can I speed up my computer?
What devices are available for Wireless Broadband?

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