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system requirements
The following are the minimum recommended system requirements for a BigPond ADSL Broadband service using your BigPond ADSL Standard Modem or a Home Network Gateway.
If you already have your own Telstra-approved ADSL modem and would like the BYO modem option, check the modem's system requirements - but in general, the minimum requirements for the BigPond Wired ADSL Standard modem below applies. Also, we highly recommend your protect your system and vital data with anti-virus and firewall software.
Standard ADSL (1 port modem)
- Includes BigPond ADSL Wired 1 Port Gateway
- Connects to a phone outlet at your premises
- Surf the internet without tying up the phone or fax line
- Great connection option for up to 2 PCs, Macs, laptops & game consoles
- Quick and simple self installation - no need to be a technical expert
- Professional installation also available
BYO Modem1
- You can bring your own modem, as long as it is on the Telstra-approved ADSL modems list.
- Available to users for either a 12 month plan (for $99.00) or a 24 month plan (for $0).
- Only self-installation is available for this option.
ADSL Standard Modem connection
| PC/Notebook Users | Macintosh | |
|---|---|---|
iMac, iBook, Power Mac, PowerBook, Mac Mini. Intel (x86/32-bit): iMac, MacBook, MacBook Pro, MacBook Air, Mac Mini | ||
256 MB RAM (Windows XP) 512 MB RAM (Windows Vista) | ||
Notes: * Server editions of Windows XP are not supported. Windows XP (x64/64-bit) is not supported.
ADSL Home Network Gateway connection
| PC/Notebook Users | Macintosh | |
|---|---|---|
iMac, iBook, Power Mac, PowerBook, Mac Mini. Intel (x86/32-bit): iMac, MacBook, MacBook Pro, MacBook Air, Mac Mini | ||
Operating System | Windows XP* (SP2 OR SP3, x86/32-bit) and Vista (SP1, x86/32-bit OR x64/64-bit) | Mac OS X 10.4 OR 10.5 |
512 MB RAM (Windows Vista) | ||
Wired connection: Spare Ethernet port | Wired connection: Spare Ethernet port | |
Notes:
3. Optional adaptors can be purchased for $60 each if required.
ADSL technical support
BigPond offers Technical Support 7 days a week, 24 hours a day, to BigPond ADSL Members with the following systems:
| Hardware | Any PC or Macintosh that meets the minimum system requirements above. Any Telstra-supplied Network Interface Card. Any Telstra-supplied ADSL Broadband Modem. |
| Operating System | Windows XP (SP2 and SP3, x86/32-bit) Windows Vista (SP1, x86/32-bit, x64/64-bit) Mac OS X v10.4 and 10.5 Note: From 30 June 2009, issues relating to Windows 2000 operating systems or MAC OS below OS X 10.4 will no longer be covered by our free technical support. |
| Software | Internet Explorer 6.0 - 7.0 Safari 3.2 Outlook Express 5.5-6.0, Windows Mail MS Outlook 2000 / 2002 / 2003 / 2007 (For 2000, corporate version is not supported) Mac Mail versions that come with Mac OSX 10.4 & 10.5 |
Not Supported | PCs in a LAN or sharing environment. (This includes PCs that have 2 network cards installed but are not currently connected to a network. Please place your PC into a stand-alone single state before you call the Helpdesk). Any Server Version of MS Windows or MAC OS. HTML programming, Domain Names, Editing registry settings. Hardware such as Routers, Proxy Servers, Print Servers and Hubs. Servers such as Web Servers, Mail Servers, FTP Servers. Linux, Unix, FTP Software, Netscape, Opera, MS FrontPage & MS FrontPage Express. |
Computer systems outside our support boundaries
BigPond's free technical support only extends to the modems, hardware and software specified in our minimum system requirements. We focus on the most popular compatible hardware and software so that we can provide in-depth support information to our members.
We also offer limited telephone technical support to members with BYO modems, however our Online Help Centre is packed with installation and troubleshooting tips for the commonly used modems on Telstra's ADSL Modem list.
BigPond Premium Support is provided by our Premium Support Partner Gizmo and offers a far wider scope of support for problems with home network configurations, network devices, operating systems and software. Plus they offer a 'no fix, no fee' guarantee for your peace of mind.
You can learn more about BigPond Premium Support here .
Our Customer Terms for BigPond ADSL.
- BYO modem: Please make sure your modem is on the list of Telstra-approved ADSL modems. We offer only limited technical support for BYO Modem Members as our services focus on our own BigPond-supplied modems. However, our Help Centre is packed with installation and troubleshooting tips for the commonly used ADSL modems on Telstra's list.
