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Setting Up your BigPond Cable BroadbandBLISTERINGLY FAST INTERNET SERVICE

SETTING UP

Connecting your cable broadband is easy - and we'll do everything we can to help you.

Modems

Once you've chosen the plan that suits you, select one of the two modem options:

Cable Home Network Gateway

  • Includes cable modem, a router and a Wi-Fi access point in one.
  • Lets you be online from almost anywhere in your home, without all the messy wires*.
  • Great for families - everyone in the house can be online at the same time^.
  • Connect multiple desktop and laptop computers and game consoles.
  • Lets you create your own private wireless network within your home.

Note: Each computer you wish to wirelessly connect to the cable home network gateway must have either a built-in Wi-Fi adapter (such as Intel Centrino) or a USB Wi-Fi adapter (Windows PCs only), or a PCMCIA card Wi-Fi adapter (Windows PCs only) or for Mac, an Apple Airport.

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Cable Standard Modem

  • Includes BigPond Cable Standard Modem.
  • Surf the internet without tying up your phone or fax.
  • Great connection for up to two computers. Note: Macs need to be professionally installed.
  • Connects via an ethernet or USB cable between your computer and the cable modem.

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Installing cable in your home

Self installation

Connecting your BigPond Broadband Cable is easy. Our self-install kit has everything you need to get up and running almost immediately. Each kit includes:

  • a cable standard modem or a Home Network Gateway.
  • a BigPond Self-Install CD.
  • a BigPond Broadband User Guide.

You'll be able to self-install as long as:

  • you have a Foxtel cable outlet (not satellite) with two or less wallplates, and
  • the cable outlet is active, or has been active since July 2001.

Self-install kit contents

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Self-install kit contents

  • a 1 Port Motorola SURFboard SB5101 cable modem OR
  • a Netgear CG814WG cable modem (cable Home Network Gateway kits only).
  • 2 x 2m COAX cables (white fly leads).
  • 1 x CAT 5 ethernet cable.
  • 1 x USB cable.
  • 1 x USB extension cable (cable home network gateway (Wi-Fi modem) kits only).
  • Two-way splitter.
  • Spanner.
  • BigPond Self-Install CD (includes industry standard encryption and built-in firewall).
  • BigPond Broadband User Guide.

Optional WiFi adaptors can be purchased for $60 if required.

Professional installation

If you don't feel comfortable installing your cable modem yourself, or your cable set-up isn't suitable, we'll be happy to send out a Telstra technician to install your modem for you, at a time that suits you.

Note: The BigPond technician will only install BigPond Broadband on one PC.

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Installation charges


Latest offer

Big Broadband Offer


Network your home with a free cable Home Network Gateway and get FREE INSTALLATION.

Get half-price BigPond Broadband Cable access from $14.97 per month for the first 12 months1 on a 24-month plan when you sign up online at bigpond.com and have a full service Telstra home phone and eligible mobile.

Current plans and pricing available until 28 November 2009.

Min cost with HomeLine Plus and $20 mobile plan on $29.95 broadband plan is $1737.84. A $9.95 delivery fee applies for phone/online sales.


Cable Standard Modem

Self installation

  • $189 for a 12 month plan

A $9.95 delivery fee may be applicable for every individual order shipped.

Professional installation

  • $259 for a 12 month plan

Home Network Gateway

Self installation

  • $249 for a 12 month plan

A $9.95 delivery fee may be applicable for every individual order shipped.

Professional installation

  • $399 for a 12 month plan

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Broadband Cable Our Customer Terms

* Signal range can be affected by the proximity of electromagnetic devices, large metal objects, bodies of water or several high density walls between your computer and gateway, and the location of the gateway within your home.

^ Each computer must meet minimum system requirements. Visit our System Requirements Page for more info.

1. Services under this offer are not available with other offers (incl Telstra Reward Options). Cable not available in all areas. Available to new BigPond Broadband Cable Members who remain eligible. Eligible services only count towards one discount.