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System Requirements
- Cable Home Network Gateway connection
- Cable technical support
- Computer systems outside our support boundaries
The following are the recommended minimum requirements for BigPond Broadband Cable using your BigPond Cable Standard Modem or a Home Network Gateway.
Cable Standard Modem connection
| PC/notebook Users | Macintosh | |
|---|---|---|
iMac, iBook, Power Mac, PowerBook, Mac Mini Intel (x86/32-bit): iMac, MacBook, MacBook Pro, MacBook Air, Mac Mini | ||
512 MB RAM (Windows Vista) | ||
Hook up more than one PC to the internet simultaneously with a Cable Home Network Gateway.
Notes:
i. Depending on configuration, performance will vary.
ii. Macintosh computers can only be connected to a Cable Standard Modem via an existing Ethernet port. Macintosh USB connectivity is not supported in any configuration.
iii. Macintosh is not supported for self-installation.
* Server editions of Windows XP are not supported. Windows XP (x86/64-bit) is not supported.
Cable Home Network Gateway connection
| PC/Notebook Users | Macintosh | |
|---|---|---|
Power PC G4/G5: iMac, iBook, Power Mac, PowerBook, Mac Mini Intel (x86/32-bit): iMac, MacBook, MacBook Pro, MacBook Air, Mac Mini | ||
512 MB RAM (Windows Vista) | ||
Wired connection: Spare Ethernet port | Wired connection: Spare Ethernet port | |
Notes:
i. Depending on configuration, performance will vary.
ii. Optional adaptors can be purchased for $60 each if required
Cable technical support
| Hardware | Any PC or Macintosh that meets the minimum system requirements above. Any Telstra-supplied network interface card. Any Telstra-supplied cable broadband modem. |
| Operating System | Windows XP (SP2 and SP3, x86/32-bit) Windows Vista (SP1, x86/32-bit ,x64/64-bit) Mac OS X v10.4 and 10.5 Note: From 30 June 2009, issues relating to Windows 2000 operating systems or MAC OS below OS X 10.4 will no longer be covered by our free technical support. |
| Software | Internet Explorer6.0 - 7.0 Safari 3.2 Outlook Express 5.5-6.0, Windows Mail MS Outlook 2000 / 2002 / 2003 / 2007 (For 2000, corporate version is not supported) Mac Mail versions that come with Mac OSX 10.4 & 10.5 |
| Not Supported | PCs in a LAN or sharing environment. (This includes PCs that have two network cards installed but are not currently connected to a network. Please place your PC into a stand-alone single state before you call the Helpdesk). Any Server Version of MS Windows or MAC OS. HTML programming, Domain Names, Editing registry settings. Hardware such as Routers, Proxy Servers, Print Servers and Hubs. Servers such as Web Servers, Mail Servers, FTP Servers. Linux, Unix, FTP Software, Netscape, Opera, MS FrontPage & MS FrontPage Express. |
If you're a BigPond Member and you need technical help, please contact us.
Computer systems outside our support boundaries
BigPond's free technical support covers the most popular modems, hardware and software, specified in our self-install kits. This enables us to provide in-depth information and support to our members.
We also offer limited phone support to members with BYO modems, and our Online Telstra's ADSL modem list.
Enjoy peace of mind with BigPond Premium Support. It gives you more comprehensive support to ensure your home networking, operating systems and software run smoothly - plus take advantage of our partner, Gizmo's 'no fix, no fee' guarantee.
Learn more about BigPond Premium Support here
