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System Requirements
If you have access to a fixed phone line, then you only need a suitable computer and modem to join BigPond Dial-Up. You'll find the recommended minimum system requirements below.
Minimum system requirements
| PC/Notebook Users | Macintosh | |
|---|---|---|
Operating System | ||
Memory | 256 MB RAM (Windows XP & Vista) | |
Port | 1 free Ethernet port | |
Disk Drive | ||
Internet Browser | ||
If you're not sure whether your computer is ready for BigPond Dial-Up, please contact us. Server editions of Windows 2000 and XP are NOT supported.
Technical support service
Please note that BigPond Technical Support cannot help you configure a LAN (Local Area Network) or other sharing arrangement for a BigPond connection. However, we can provide non implementation-specific technical information to help you configure your dialup router or gateway router device. Telephone technical support is limited to the following:
| BigPond Technical Support | |
|---|---|
Hardware | Any PC or Macintosh that meets the minimum system requirements above Any modem approved by the Australian Communications and Media Authority |
| Operating System | Windows 2000 (SP4) Windows XP (SP1 & SP2, x86/32 bit) & Windows Vista (x86/32-bit & x64/64-bit) Mac OS X v10.3.9, 10.4 & 10.5 Note: From 1 December 2005, issues relating to Windows 98/ME operating systems or MAC OS below OS X 10 will no longer be covered by our free technical support. |
Software | Internet Explorer 5.5 - 6.0 Safari 1.2 Outlook Express 5.5 - 6.0, Windows mail MS Outlook BigPond Assist & Toolbar |
| Recommended (but not supported) | Antivirus Software Filtering Software Firewall software |
Not supported | PCs in a LAN or sharing environment. (This includes PCs that have 2 network cards installed but are not currently connected to a network. Please place your PC into a stand-alone single state before you call the Helpdesk). Troubleshooting resolutions that affect the networking components of a networked PC, e.g. TCP/IP and Adapters. (This includes PCs that have network cards installed but are not currently connected to a network). Your Network Administrator should help you to set up, configure and troubleshoot your BigPond connection. Support is still offered to troubleshoot Dial-up (POP) number, email set-up, and modem configuration. Modems purchased outside of Australia Any Server Version of MS Windows or MAC OS HTML programming, Domain Names, Editing registry settings Hardware such as Routers, Proxy Servers and Hubs Servers such as Web Servers, Mail Servers, FTP Servers Linux, Unix, FTP Software, Netscape, Opera, MS FrontPage & MS FrontPage Express |
BigPond Dial-Up Our Customer Terms
