Use your BigPond account all over the world

System Requirements

Minimum Hardware Requirements

Pentium III processor (or equivalent AMD processor)
256MB RAM
100MB free disk space
TCP/IP Protocol
16-bit colour mode

Connectivity Device Requirements

56K v90/92 modem for a dial-up connection

Operating System Requirements

iPassConnect 3.50 is supported on Microsoft Windows 2000 SP 4 or later, and Windows XP Home or Professional (Service Packs 1 and 2). iPass strongly encourages the use of Windows XP SP 2. In addition, you should install all Microsoft-recommended updates for your operating system.

Microsoft Internet Explorer 6 is required. At present Microsoft Internet Explorer 7 is not supported with iPassConnect 3.50, however iPass is committed to full support for IE7 from its general release date so stay tuned.

Installation

There are 5 easy steps for configuring your system for Global Roaming.

Step 1 - Install iPassConnect client onto your PC.
Step 2 - Enable Global Roaming on your account.
Step 3 - Ensure antivirus and personal firewall software is up to date.
Step 4 - Update your phonebook to ensure you have the latest access numbers and settings (this is done by selecting 'Settings, Update, iPassConnect, Phonebook' in the client software).
Step 5 - Enable SMTP Authentication.

Download the iPassConnect Universal Client

The iPassConnect roaming service gives you internet access via your BigPond account when you're overseas. It's a universal client providing 26,000 dial-up connections in over 160 countries worldwide.

Download iPassConnect for Windows

Download iPassConnect for Macintosh

Checklist:

• Make sure your modem has been designed and approved for use in the countries you'll be visiting.
• Check you have the right power plugs and phone connections for your PC. The easiest way is to contact your modem's manufacturer.
• Check you have the hardware requirements listed above.

Launch iPass Connect

Double click on the iPassConnect icon in the system tray or the desktop icon on your PC (or in the directory as specified by you).

Get Connected

Select your location and then select 'connect' as shown in Figure 1.0

Test Configuration

Make sure you test your configuration before leaving Australia. Once you've downloaded the software client, you can test the configuration by dialling an international POP from Australia. Charges and GST will apply for use of the service within Australia - please refer to latest rates.

SMTP Configuration

BigPond requires the use of SMTP authentication for all Global Roaming customers connecting to our mail server from outside the BigPond network. SMTP authentication means your computer validates who you are when sending email.

Follow the instructions listed below to configure authenticated SMTP for your email client software.

Microsoft Outlook 2000 and Outlook Express 5.0, 5.5 and 6.0 for Windows

• On the Outlook menu bar, click Tools and select Accounts.
• Select the email account you wish to modify and click Properties.
• Select the Servers tab.
• Under the Outgoing Mail Server, click to select the My server requires authentication check box.
• Click Settings.
• In the Logon Information dialog box, select the Use same settings as my Incoming Mailserver option.
• Click OK. Once the Internet Accounts dialog box appears, click Close.
• Exit from Outlook or Outlook Express.
• The next time you start Outlook or Outlook Express the new settings will take affect.

Microsoft Outlook 2000 Corporate or Workgroup for Windows

• On the Outlook menu bar, click Tools and select Services.
• Select the email account you wish to modify and click Properties.
• Click the Servers tab.
• Under the Outgoing Mail Server, select the My server requires authentication check box.
• Click Settings.
• In the Logon Information dialog box, select Use same settings as my Incoming Mail server option.
• Click OK to return to the Services window.
• Click OK to return to Outlook.
• On the File menu, click Exit and Log Off to close Outlook. The next time you start Outlook the new settings will take affect.

Microsoft Outlook 2002 & 2003 (also known as Outlook XP) for Windows

• On the Outlook menu bar, click Tools and select email Accounts.
• Select View or change existing e-mail accounts option and click Next.
• Select the email account you wish to modify and click the Change button.
• In the email Accounts window select More Settings...
• Click the Outgoing Server tab.
• Select the My outgoing server (SMTP) requires authentication check box.
• Select the Use same settings as my incoming mail server option.
• Click OK.
• Click Next on the email accounts window.
• Click Finish to complete the configuration changes.
• Exit from Outlook.
• The next time you start Outlook the new settings will take affect.

Microsoft Outlook Express 5.0 (and greater) for Macintosh

• On the Outlook menu bar, click Tools and select Accounts.
• Select the email account you wish to modify and click Edit.
• Under Sending Mail, select Click here for advanced sending options.
• Select the SMTP server requires authentication check box.
• Select the Use same settings as incoming mail server option.
• Click the Close button in the Advanced Sending Options drop down window to return to the Edit Account window.
• Click OK.
• Click the Close in the Accounts window to return to the primary Outlook Express window.
• Quit Outlook Express.
• The next time you start Outlook Express the new settings will take affect.

Troubleshooting

Proxy Settings

iPass does not require any proxy, however the service will operate with proxies if configured. If your proxy is publicly available (i.e. from external networks) then no changes are required. If your proxy is only accessible from your network, then users will need to remove these proxy settings.

How fast are overseas POP connections?

Overseas dial POPs vary in maximum connect speeds from 28800bps to 56000bps for analogue dial, and up to 128kbps for ISDN. The maximum speed of the dial POPs is indicated by clicking the 'i' icon next to the dial number - in the pop-up screen there is a field for Max speed. Please note that speed is also impacted by the quality of the telephone line, PABX and switchboard systems as well as the modem hardware in use.

To review recent unsuccessful dial attempts and potential troubleshooting solutions, click Help and then choose Connection Log.

Difficulty connecting to the access number

1. Try an alternate number within the region.
2. Make sure you dial the required prefixes and local dial code for the region. Many hotels require you to dial a number to get an outside line.
3. If you are using a bookmark, check the dial string. Make certain there are no extra or missing digits.
4. Verify that the phone is working by lifting the handset and listening for a dial tone.
5. Make sure you configure the iPassConnect dial properties appropriately for each location.

No dial tone or modem sound

1. Make sure the phone cord is connected to both the computer and the phone jack.
2. Make sure the speaker volume is not turned off or disabled.
3. Check your Dial Properties. Try checking or un-checking Location same as selected number.
4. Attempt to connect again.

Password authentication is slow (more than 60 seconds)

1. Do not click Cancel. In some areas, it may take up to 120 seconds or more to connect.

Under Options then select Settings, make sure that the Redial if not connected in 60 seconds option is set to 120 seconds.

Need more help? Email BigPond Technical Support.